IBM Customer Engagement Specialist Professional Certificate

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IBM Customer Engagement Specialist Professional Certificate
The Business Effectiveness gap between the customer and the business has never been greater and it is expected to grow even wider in the coming years. As the new boss, it is your job to engage with customers and guide them through their journey with you. This course is designed to help you do just that. In this course you will develop a deep understanding of the key customer insights that you will need to communicate effectively both in person and on the phone. You will learn how to communicate customer-focused items and features, such as price, availability, installation and return policy, and the like. You will also learn how to communicate about business units and organizational structure. You will learn the value of good customer service and how to encourage outstanding customer service.

During the course, you will engage in in-depth customer interviews with IBMers from all walks of life, including those who work in IT, sales, and customer service. You will have a great time engaging with each person and working through their questions and concerns. You will also have a great time planning your responses to their questions and sharing your thoughts on their concerns.

At the end of this course, you will have a deep understanding of what it takes to be a successful IBM Customer Engagement Specialist Professional. You will have a firm grasp of what it takes to be a successful customer and business leader and you will know how to build the relationships and customer relationships that are critical to maximizing the value of your business.Module 1: Getting Acquainted
Module 2: Being Persuasive
Module 3: Distinguishing Yourself From the Competition
Module 4: Building the Strong Relationship
Industrial IoT Markets and Security
The Industrial Internet of Things (IIoT) is a rapidly-expanding set of connected devices that are designed to enable the sustainable management of industrial markets and resources. In this course, you will learn the characteristics and application of industrial IoT markets and solutions.

In this MOOC, we will explore the top industrial markets for mobile communications and explore emerging technologies that support IoT applications and services. We will also look at the security aspects of IoT and how industry standards are applied to enable smart devices and embedded systems to communicate and control resources with each other. We will examine the different types of IoT devices as well as the different protocols and standards that are used for communication among devices. You will gain an in-depth knowledge of the different types of IoT devices and their characteristics. There are three phases of the course:

Module 1: Why Use Industrial IoT Markets?
Module 2: What’s the Impact of IoT on the Industrial Sector?
Module 3: The Top 5 Industrial Hotspots: Mobile, Cloud, Energy & Solar
Infrastructure Security
Welcome to Infrastructure Security!

In this course, you will learn about the roles of

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